The Terms and Conditions shown here govern your use of our website, www.helekang.com, and all of your orders you may make via our website. Please read them carefully as they affect your rights and liabilities under the law.
Whilst we always try to verify the accuracy of any information we place on our website, helekang.com, we make no guarantees, whether express or implied, in relation to its accuracy.
helekang.com is provided on an "as is" basis without any representation or endorsement made and we make no guarantees of any kind, whether express or implied, in relation to helekang.com, or any transaction that may be conducted on or through helekang.com including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage.
Although helekang.com aims to offer you the best possible service, we cannot guarantee the service will be fault free. We make no guarantee that helekang.com will meet your requirements or will be uninterrupted, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through helekang.com
Your access to the website may occasionally be stopped to allow for repairs, maintenance or updates to the service. It will be restored as soon as possible. In the event that our website is unavailable for any length of time, your usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect or consequential losses;
- In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
By using this website service you agree to these terms and conditions of website use.
Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under Chinese law.
Your Payment:
All transactions are made in RMB.
If you want to pay with card, you must ensure we are provided with details of a valid credit or debit card bearing either Mastercard, Visa, or any bankcard of China Union-pay. You undertake to immediately inform us of any changes to you card details, whatever they are.
Your payment details will be held on our system; we do our absolute best to ensure the security of these details, but this cannot be guaranteed. Your card will automatically be charged for the goods which you have ordered, on or after the day we deliver them to you.
Refund Policy:
If you are unsatisfied with any of the products you receive from us, we will be happy to offer a credit against your next order.
Due to the perishable nature of the goods we supply, cancellations or postponements of your order must be made no later than 12 am on the day before your delivery day, otherwise you will be charged the full cost of your delivery.