Service Hotline
Home > Frequently Asked Questions
About Organic

About Us

Why Organic?

Organic Certifications

Membership & Reward Points

How to Order

My balance

My Favorites

How to deposit

View orders

How to order


Deduct from Helekang Member account

Online Payment

Bank/Post Transfer


Delivery Time

Delivery Area

Delivery Fee

Returns Policy


Frequently Asked Questions

Contact Us

Term of Service

Privacy Policy

Supplier application

Frequently Asked Questions

1. Are all your organic products really organic?

Yes. All of the organic products we offer are certified organic. Organic products are grown without the use of synthetic fertilizers, pesticides, herbicides, hormones or antibiotics. Certified organic foods are also not irradiated and do not contain generically modified organisms. We carefully select the products from certified organic farms with reputations and carefully inspect the produce regularly. We also select top quality organic product from the U.S., Australia and Europe where they pass the strictest standard of organic certification. We would not send you the kind of product that we would not want to take ourselves. We also offer selected all natural environmental friendly products such as personal care and house hold items. It is our belief to provide the highest quality organic food and natural products to our customers.

2. What organic products do you offer?

We offer thousands of high quality organic and all natural products from vegetables to fruits, eggs, meat, milk, coffee and tea, cooking oil, snacks, baby and maternal products, household products, cereals, nuts, dietary supplement, honey, wine, NFC juices, organic drinking water, even including all natural and organic beauty care products and many more. If you have speical requirements, feel free to contact us. We will try our best to provide finest organic foods in favorable price to you. However, Organic produce is seasonal, and some of produces are subject to change as seasons of the year.

3. Are your vegetables fresh?

We usually deliver the vegetables within 24 hours of their harvest after we recieve the order to ensure the freshness. Please order the product 48 hours before the delivery time so it will allow us to inform the organic farm to harvest from the field. For all the other products which have past two-thirds or more of their guarantee periods, clearance labels will be put on and these products offered to customers with  even lower discount rates.

4. Are you priced high?

Our pricing is very competitive and much lower comparing with the supermarkets because we omit middleman and directly deal with organic farms therefore we are able to pass the savings to our customers. From time to time we also offer special discounts to our members. Please make sure to sign up the free newsletter to receive member only discount notice.

5. How often do you deliver?

Within the urban area of Shanghai, we deliver daily.

6. When to place an order?

To bring more convience to our customers, we now provide within one-day delivery service for free to all over 100RMB orders placed before 12 noon within inner circle of Puxi part of Shanghai.

To ensure the freshness and quality of your  vegetables and fruits, we will deliver your order within 24 to 36 hours after you have placed it. For example, Monday placed order deliver on Wednesday and Thursday placed order deliver on Satruday.

Following table shows more details of matching time:

Time of placing order (before 16:00)                        Time of delivered

Monday                                                                           Wednesday

Tuesday                                                                         Thursday

Wednesday                                                                   Friday

Thursday                                                                       Saturday

Friday                                                                             Sunday

Saturday                                                                        Next Monday

Sunday                                                                          Next Wednesday
We will arrange to deliver your order from 9 am -6 pm, if customer request bread, cakes and certain imported fruits, our system will automatically calculate the earliest possible deliver date and arrange a delivery.

7. Is the delivery free of charge?

The delivery fee is waived for each order of over certain amount of RMB for different areas of Shanghai. Learn more..

8. What forms of payment methods do you support?

We accept online payment through all local online banks, international credit cards (Visa, Master, American Express and Discover), Paypal, cash on delivery (COD) or POS machine supported credit cards(Smart Card), prepay and deduct from acount service, bank transfer and many other payment methods.

9. Can I make my order over the phone instead of online?

Of course. Our toll free service hot line is 400 820 9758. We open 8am – 8pm every day.

10. What is the deadline for ordering and customizing my package?

We ask that you place your order two days before delivery date if there are fresh vegetables and fruits in your oder. Otherwise, please place your order one day before.(Products with pre-order labels excluded.)

11. What if an item I order is out of stock?

As we all know, some of the organic produce is 'seasonal'. If any item is out of stock or season, we will replace it with other organic item.

12. What if I am not happy with an order?

We guarantee 100% satisfaction. If you receive product that does not meet your standard of excellence, we will replace it free of charge in your next delivery. We appreciate your business. Your satisfaction is our highest priority!

(Notice: clearance products excluded)

13. What are the benefits to join the membership?

Join the membership is free of charge. We promise to keep all information strictly confidential. As a member, you will receive:

Priority to receive monthly specials, discounts and member only favorable pricing;

Participate to member-only events, such as tours to organic farms, organic food fair, children’s programs, and other seminars;

Start earning reward points, and upgrade to VIP levels to receive further discounts and incentive reward points.